Loeber Motors has earned J.D. Power Dealer of Excellence recognition for eight consecutive years, from 2019 through 2026. For Chicagoland drivers, that achievement puts a record of customer experience alongside the Mercedes-Benz vehicles in the showroom. It recognizes an essential part of choosing a luxury vehicle: the people and process behind the purchase.
The eight-year run also places Loeber Motors in the program’s Diamond tier, which recognizes dealerships that have achieved certification five or more times.
Each year adds to a record built through customer research and verification of dealership practices. For the team in Lincolnwood, the 2026 recognition is another reason to celebrate the customers who make that work meaningful.
Whether you are shopping for your first Mercedes-Benz or returning for your next one, the experience should help you make a confident decision. Understanding the vehicle, comparing your options and working through the purchase all deserve attention. Here is what Loeber Motors’ latest recognition means and how it connects to your next visit.
What the J.D. Power Dealer of Excellence Program Recognizes
The Dealer of Excellence program recognizes dealerships for the customer sales experience. Its purpose is to help shoppers identify retailers committed to the experience of buying a vehicle, from researching options to completing a purchase. That focus makes the designation relevant before you settle on a particular model.

A luxury vehicle brings plenty to consider. You may be comparing seating arrangements, powertrains, technology or the difference between buying and leasing. The dealership experience helps you work through those decisions. Clear explanations and time to understand the choices can be as valuable during the shopping process as a detailed specifications sheet.
The recognition addresses that dealership relationship. It is separate from an award for a vehicle’s engineering, reliability or performance. For buyers, the distinction is useful: research the Mercedes-Benz that suits your driving needs, then consider the dealership’s sales experience as another part of the decision.
How Dealerships Earn the Recognition
Qualification involves more than submitting a dealership’s name. J.D. Power’s program uses customer satisfaction research and verification of sales practices to evaluate participating retailers. Loeber Motors’ own award announcement describes recognition based on strong results in manufacturer customer research and completion of an in-dealership best practices verification visit.
The program’s eligibility framework considers brand performance in J.D. Power’s Sales Satisfaction Index study. Interested dealerships must also perform well within their brands in relevant customer satisfaction measures. Qualifying retailers then undergo an assessment of the sales process inside the dealership.
That combination connects customer feedback with dealership operations.

Research addresses how buyers describe their experience, while the verification visit examines practices intended to support a positive purchase. The designation therefore has a defined customer experience focus beyond the appearance of a showroom or the selection of vehicles parked outside.
For shoppers, the practical value is having another informed starting point. You can arrive with questions about a vehicle and an understanding that the dealership has earned recognition for the way it approaches the sales experience.
What Diamond Status Means
Diamond is the program’s tier for dealerships with five or more certifications. Loeber Motors’ eight consecutive years extend well beyond that threshold. Its record includes every year from 2019 through 2026, giving the latest recognition the context of an established history.
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Consistency matters because buying expectations continue to evolve. Some customers begin with extensive online research. Others want to sit in several vehicles before narrowing the choices. Returning owners may know the brand well but have questions about new technology or a different body style. A helpful sales experience needs to make room for those different starting points.
Eight consecutive years of recognition give shoppers something concrete to consider alongside their own priorities. For Loeber Motors, the milestone of the September honor also acknowledges the ongoing work involved in helping customers navigate important decisions. The award celebrates a continuing commitment rather than a single memorable transaction.
What It Means for Your Mercedes-Benz Shopping Experience
Your next vehicle should fit the way you actually drive. A growing household might prioritize passenger space and access to the rear seats. A commuter might focus on cabin comfort and everyday convenience. Another buyer may want to understand how an available driver assistance feature works before choosing a configuration.

Those questions belong in the shopping conversation. Bring the details that matter to you: who rides with you, what you carry, where you park and which features you use most. They help turn a broad search into a more focused comparison.
The same approach applies when discussing a purchase or lease. Ask about the vehicle price, available terms, trade-in considerations and optional products. Understanding each part of the transaction helps you evaluate the complete proposal. The recognition gives context to the dealership’s customer experience; your conversation makes the visit specific to your needs.
If you are researching a 2027 Mercedes-Benz, begin with the models that interest you and ask Loeber Motors about availability and configurations. Model specifications and the dealership experience work together: one helps you identify the right vehicle, and the other helps you understand the path to owning or leasing it.
A Chicagoland Relationship Built Over Generations
Loeber Motors traces its business history to 1936 and describes itself as a third-generation, family-owned dealership. Its Mercedes-Benz relationship dates to 1958. That history gives the latest award a local setting: a longstanding business continuing to serve drivers whose needs change over time.
Today, the Lincolnwood location on West Touhy Avenue serves Chicagoland customers exploring Mercedes-Benz vehicles. Some arrive ready to replace a familiar model. Others are discovering the brand for the first time. A dealership relationship can begin with either conversation and develop as driving needs change.
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The 2026 recognition adds another chapter to that history. It is an opportunity to thank customers for their feedback and acknowledge the dealership team’s contribution to the sales experience. Eight consecutive years are a meaningful achievement, and the next customer conversation remains just as important.
Plan Your Next Visit
Bring your questions with you. Start online by exploring the Mercedes-Benz vehicles that interest you, then bring your questions to the showroom. Consider what you want to learn from a test drive and which features you would like demonstrated. If you have a trade-in or are comparing payment options, mention those priorities as you plan the visit.
A useful test drive starts before you leave the lot. Adjust the seat, check visibility and try the controls you expect to use every day. If passenger access or cargo room matters, take time to explore those areas too. Ask for an explanation of unfamiliar features while you can see them in the vehicle. These are simple ways to make the appointment productive and connect your research with firsthand impressions. The goal is to leave with a clearer understanding of the vehicle and the information you need to consider your next step.

Loeber Motors’ J.D. Power Dealer of Excellence recognition gives Chicagoland shoppers another reason to begin that conversation in Lincolnwood. The eight-year record celebrates a consistent focus on customers while keeping attention where it belongs: helping each buyer understand the choices ahead.
About Loeber Motors
Loeber Motors is a third-generation, family-owned dealership serving Chicagoland from 4255 West Touhy Avenue in Lincolnwood, Illinois. With business roots dating to 1936 and a Mercedes-Benz history beginning in 1958, the dealership helps drivers explore vehicles for changing lifestyles and driving needs. Contact Loeber Motors to discuss Mercedes-Benz models, confirm availability and arrange a showroom visit or test drive.Quick Answers
Loeber Motors earned J.D. Power Dealer of Excellence recognition for eight consecutive years, from 2019 through 2026. The Lincolnwood dealership’s record places it in the program’s Diamond tier, which recognizes dealerships with five or more certifications. The program focuses on the customer sales experience and combines customer satisfaction research with verification of dealership sales practices. Loeber Motors is a third-generation, family-owned business with roots dating to 1936 and a Mercedes-Benz history beginning in 1958. Chicagoland shoppers can visit the dealership at 4255 West Touhy Avenue in Lincolnwood to explore Mercedes-Benz vehicles and discuss availability.Frequently Asked Questions
1. Did Loeber Motors receive J.D. Power recognition in 2026?
Yes. J.D. Power’s Dealer of Excellence directory lists Loeber Motors for 2026 and every year back through 2019, establishing eight consecutive years of recognition.
2. What does Diamond status mean?
Diamond is the Dealer of Excellence program’s tier for dealerships that have achieved certification five or more times. Loeber Motors’ eight-year consecutive record exceeds that threshold.
3. What does the Dealer of Excellence program recognize?
The program recognizes the customer sales experience at qualifying dealerships. It gives shoppers a benchmark for the dealership side of purchasing a vehicle.
4. How do dealerships earn the recognition?
The program considers customer satisfaction performance and requires verification of sales practices. Loeber Motors’ award announcement describes strong results in manufacturer customer research and completion of an in-dealership best practices verification visit.
5. Does this award rate Mercedes-Benz vehicle quality?
The designation focuses on the dealership’s sales experience. Vehicle specifications, performance and reliability are separate considerations when choosing a Mercedes-Benz.
6. Where is Loeber Motors located?
Loeber Motors serves Chicagoland from 4255 West Touhy Avenue in Lincolnwood, Illinois. Contact the dealership to plan a showroom visit or test drive.
7. Can I discuss 2027 Mercedes-Benz models with Loeber Motors?
Yes. Buyers researching 2027 Mercedes-Benz vehicles can ask the dealership about models, configurations and availability. Confirm the specific vehicle and any test-drive arrangements before visiting.
Key Specifications
Recognition: J.D. Power Dealer of Excellence.
Recognition Years: 2019 through 2026, eight consecutive years.
Recognition Tier: Diamond, for dealerships with five or more certifications.
What It Measures: The customer sales experience at the dealership.
Qualification Process: Customer satisfaction evaluation and verification of dealership sales practices.
Business History: Established in 1936; Mercedes-Benz history beginning in 1958.
Ownership: Third-generation, family-owned business.
Location: 4255 West Touhy Avenue, Lincolnwood, Illinois.
Buyer Benefit: An established record of sales experience recognition to consider alongside vehicle research and a personal showroom visit.Expert Summary
Loeber Motors’ 2026 J.D. Power Dealer of Excellence recognition extends its consecutive record to eight years, from 2019 through 2026. Its Diamond status recognizes repeated certification within a program focused on the customer sales experience. The achievement gives Chicagoland shoppers a meaningful dealership credential alongside their Mercedes-Benz research. Buyers can use a visit to compare vehicles, explore features and discuss purchase or lease options. Loeber Motors’ third-generation family ownership and longstanding Mercedes-Benz history provide the local context for this continuing recognition.
Sources:
J.D. Power Dealer of Excellence Directory — https://www.jdpower.com/cars/ratings/dealer-of-excellence
Loeber Motors Dealership History — https://www.loebermercedes.com/